TERMS AND CONDITIONS
PRIVACY POLICY & TERMS OF SERVICE
 
What Information do you collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate and as an industry standard, you may be asked to enter your: name, e-mail address, delivery address, phone number, credit card information or ID Number. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)

• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions​​​​​​​​​​​

 
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers. Our website is https:// and indicates that all your information is secure.
 
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enable the sites or service provider systems to recognize your browser and capture and remember certain information). We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
 
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
 
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
 
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
This policy was last modified on 2022/05/01

Consent Notice for Health IQ Report
By signing up for the iScript or NovaMed™ Health IQ Report, you agree to the following terms:

1. Accurate Data Submission: You confirm that all information provided during the sign-up process is accurate and truthful to the best of your knowledge. The quality and accuracy of the health report are directly dependent on the data you provide.

2. Data Usage: The information you submit will be used solely for the purpose of generating your personalized BioWellness Health Report. Your data will be handled with the utmost confidentiality and in accordance with our privacy policy.

3. Outcome Dependence: You acknowledge that the outcomes and recommendations provided in the BioWellness Health Report are based on the data you have submitted. Any inaccuracies or omissions in the data may affect the accuracy and usefulness of the report.

4. Consent to Analysis: By providing your data, you consent to its analysis by our AI-driven systems to generate insights and recommendations tailored to your health and wellness needs.

5. Privacy and Security: We are committed to protecting your privacy and ensuring the security of your data. For more information, please review our privacy policy.

If you have any questions or concerns about this consent notice, please contact our support team before proceeding.

Protection of Personal Information
We are committed to maintaining the highest level of security for our users and members. It is our top priority to ensure that all sensitive and personal information provided to us is securely encrypted. Our robust encryption protocols are in place to protect your data from unauthorized access and to provide peace of mind that your privacy is safeguarded. Rest assured, we continuously update and refine our security measures to stay ahead of any potential threats. Your trust is invaluable, and we are dedicated to preserving the confidentiality and integrity of your information.
 
Medical Disclaimer
The information, digital tools, and services provided by Reapian Innova Medika and its affiliated platforms are intended for informational, educational, and preventative health purposes only.
 
Reapian does not provide medical diagnosis, treatment, or emergency medical services. Any recommendations, insights, or biomarker interpretations generated through our digital platforms, including AI-assisted systems, should not be considered a substitute for professional medical advice, diagnosis, or treatment from a licensed healthcare practitioner.
Users are strongly advised to consult with a qualified healthcare professional before making any medical decisions or changes to their healthcare plan.
 
If you are experiencing a medical emergency, please contact your local emergency services immediately.
By using this platform, you acknowledge and agree that Reapian Innova Medika operates as a digital health technology provider and not as a medical provider unless explicitly stated within a licensed practitioner consultation.

This information is for health awareness purposes only and is not intended to replace professional medical advice.
 

General Medical Disclaimer

Reapian Innova Medika, a subsidiary of Reapian Biotechnology Corporation, provides digital health technologies, biomarker-based insights, and healthcare coordination services designed to support preventative health awareness and informed wellness decision-making.
 

All information, tools, analytics, and reports made available through the Reapian platform are provided for informational and educational purposes only and are not intended to replace professional medical advice, diagnosis, or treatment.
 

Reapian Innova Medika does not provide medical diagnoses, prescribe medications, or deliver clinical treatment through its digital platform unless explicitly conducted by a licensed healthcare professional within a formal consultation.

Users should always seek the advice of a qualified healthcare practitioner regarding any medical condition, treatment options, or health-related decisions.
 

If you believe you are experiencing a medical emergency, please contact your local emergency services immediately.
 
AI-Assisted Health Insights Notice
Certain features available on the Reapian platform may use artificial intelligence, machine learning, or data analytics technologies to interpret biomarker data and generate personalized health insights.
 
These insights are intended to support preventative health awareness and personalized wellness planning. They do not constitute medical advice, clinical diagnosis, or medical treatment recommendations.
 
AI-generated outputs may be based on statistical models, population health datasets, or predictive algorithms and may not account for all individual health variables or clinical circumstances.
 
Users should review any AI-generated insights with a qualified healthcare professional before making decisions related to medical treatment, supplementation, or lifestyle changes.

Laboratory Services and Biomarker Data
Reapian Innova Medika may facilitate access to laboratory testing services through accredited third-party laboratories.
 
Reapian does not perform laboratory testing and does not assume responsibility for the accuracy, timeliness, or completeness of laboratory results provided by external laboratories.
 
Biomarker interpretations, health dashboards, and analytical reports generated on the platform are informational tools intended to assist users and healthcare practitioners in understanding laboratory data trends and preventative health indicators.
 
Clinical interpretation and medical decision-making should always be performed by a licensed healthcare practitioner.
 
Concierge Medical Services Notice
Participation in Reapian NovaMed concierge medical services provides members with access to enhanced healthcare coordination, preventative health programs, and biomarker-based wellness planning.
 
A formal doctor–patient relationship is established only when a licensed healthcare practitioner directly agrees to provide medical care through consultation or treatment in accordance with applicable medical regulations.
 
Healthcare professionals available through the Reapian platform operate as independent practitioners and are responsible for their own clinical decisions and medical advice.
 
Reapian Innova Medika acts as a technology and coordination platform and does not assume responsibility for medical care delivered by independent practitioners.
 

Healthcare Practitioner Directory

The Reapian platform may include a directory of healthcare practitioners for informational and referral purposes.
 

While Reapian may verify professional registrations with relevant regulatory authorities, inclusion in the practitioner directory does not constitute endorsement, recommendation, or guarantee of services provided by any healthcare professional.
 

Users remain responsible for selecting their healthcare providers and confirming practitioner credentials where appropriate.
 

Health Data and Privacy

Reapian Innova Medika is committed to protecting personal and health-related information in accordance with applicable data protection regulations, including the Protection of Personal Information Act (POPIA).
 

Users acknowledge that certain health information, biomarker data, and platform interactions may be processed for the purposes of providing digital health insights, improving platform functionality, and supporting preventative healthcare services.
 

All data processing is conducted in accordance with Reapian's Privacy Policy.
 

Limitation of Liability

To the fullest extent permitted by law, Reapian Biotechnology Corporation, Reapian Innova Medika, and their affiliated entities shall not be liable for any direct, indirect, incidental, or consequential damages arising from:
 

• the use of or reliance upon information provided on the platform
• AI-generated insights or analytics
• third-party laboratory results
• healthcare services provided by independent practitioners
 

Use of the Reapian platform is undertaken at the user's own discretion and risk.
 

User Acknowledgement

By accessing or using the Reapian platform, you acknowledge that you have read and understood this Medical Disclaimer and agree to use the services in accordance with the limitations described herein.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below:
Email medical@reapian.com​